"Cancelled appointment without notifying me"

About: University College Hospital

Anything else?

I had an appointment in the imaging department very recently. It was during the holiday period and I had rung a few days before to ask if it could be made earlier so had been in contact. I arrived to find it had been cancelled, along with appointments of several others, but no one was notified. We were invited to fill in a complaints form by staff who weren't particularly concerned about our inconvenience and the prolonged stress of those having diagnostic tests. Not what I expect from a foundation hospital with UCLH's reputation.

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Responses

Response from University College Hospital

Radiology would like to apologise for the service falling short of expectations on this occasion. We take patient care and patient experience very seriously and always investigate complaints fully. If you would like to contact PALS on 020 3447 3042 we can look into this further.

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