"90 year old traumatised by experience at Treliske."

About: Royal Cornwall Hospital (Treliske)

Anything else?

I am writing on behalf of my mother who is 90 and has dementia. I live 300 miles away and throughout her stay in Treliske ( Wheal agar) I found it impossible to get the ward to answer the phone. On one occasuion the main switchboard was answered eventually with an unprofessional " 'ello?". When visiting I always had to find a passing staff member prepared to swipe a card to let me into the ward as the bell was never responded to. There appeared to be very few staff on duty and I suspect the problem is systemic. On 21st Dec I drove from home to Treliske, had the same problem gaining entry to the ward; when I did I found that my mother was not there and no-one knew where she was. Eventually i was told that she has been moved to Penzance on 19th; no-one had called me. I had been calling the ward but could not get through. When I saw her at Penzance I found my mother had been traumatised by knowing that I did not know where she was and was still upset and crying. I will not allow her to enter Treliske again.

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Responses

Response from Royal Cornwall Hospital (Treliske)

We are very sorry for the communication problems during your mother's hospital stay and apologise for the difficulties during visiting. If you would like to discuss this further, please contact our Patient Advice and Liaison Service: pals.service@rcht.cornwall.nhs.uk

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