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I was so embarrassed

Posted By RHC

"I was so embarrassed "

About: Inclusion Matters Sefton

(as the patient),

I made an appointment to see a counsellor in Maghull.

When I arrived, I was kept waiting for 30 mins and when the counsellor came out of her room, she approached a man - assuming that he was there to see her. After 5 mins, she came back out with him and then called my name out.

I was so embarrassed that she was seemingly so insensitive to how a patient should be treated. I spoke to her for 5 mins, made an excuse about being late for something else and promptly left.

This was in Aug/Sept and no I didn't go back.

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Responses

Response from Elizabeth Forrest, CBT Therapist, Inclusion Matters 10 years ago
Elizabeth Forrest
CBT Therapist,
Inclusion Matters

Submitted on 06/01/2014 at 13:46
Published on Care Opinion at 15:29

Dear RHC,

Thank you for leaving your feedback.

I'm very sorry to hear about your experience and would like to see if there is a way of resolving this problem. As all the posts on Patient Opinion are anonymous I can not look into the situation further without speaking to you first. Therefore if you would like to explore this further please call me on 07808795028.

Yours,

Elizabeth Lovell

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