This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A & E visit

Story from nhs.uk

"A & E visit"

About: Torbay Hospital

Anything else?

I waited for a long time in much pain. When I asked a nurse for a second pillow to support myself better and therefore reduce the pain she said there were no more available. When I eventually saw a doctor her bedside manner was terrible. She breezed in the cubicle with no word of apology for the wait. She then proceeded to talk to me like I was something the cat had dragged in, almost accusing me of wasting her time. I left immediately and will be taking up the matter with PALS.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Torbay Hospital 10 years ago
Torbay Hospital

Submitted on 02/01/2014 at 13:09
Published on nhs.uk on 03/01/2014 at 03:00

We are so sorry to read about your experience at our hospital and that the standard of your care fell below that which we strive to provide. We are glad that you will be taking the matter up with PALS as we would like the opportunity to discuss your experience with you and try our best to resolve it. Many thanks for taking the time to provide this feedback - our PALS team look forward to hearing from you so that we can address the issues you have raised and learn from your experience. South Devon Healthcare NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k