"Hospital feedback"

About: Barnet Hospital

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I am writing to complain about the level of service I received after the birth of my daughter whilst staying in Barnet hospital, I chose to have my baby there but unfortunately I bitterly regret it as I am left immobile and emotionally scarred from the birth.. Prior to my daughters birth I was happy with the prenatal care. Soon as I was left in the delivery sweet I was left to my own devise. I told the midwife a numerous of times that I couldn't walk to the toilet or even get showered for the midwife to tell me this is normal. The evening of the 21st Dec 13 the day I had my daughter I didn't make it in time to the toilet and I wet my bed because I needed help off the bed and I didn't get help as the midwives were busy. All day of the 22nd dec I asked the midwives could I see a doctor as I couldn't walk properly and was shuffling sideways to get to the toilet for the midwives to say that the doctors were busy and will come soon. At midnight of the 22nd dec my partner could see how much pain I was in complained to the head midwife that we have waited all day for a doctor to come and see me for her to say again that they are busy and will come see me soon. Short while after that two doctors come to see me and said the same thing that its a normal thing for a lady not being able to walk after birth but I have had friends walk out of hospital after 6 hours and walk normal so I know that me shuffling wasn't normal. I told the doctors I could hear a crunching sound when I walk. They looked alarmed when I said that and asked if I'd like an X Ray. I went down for an X-ray at 1am and I heard the guy who took the X-ray say ohhhhhh that's a big gap so I knew straight away some thing was wrong. The doctor come back early hours of Monday morning to apologize for missing the symptoms I have told them so many times that some thing was wrong. They saw on the xray that I have a 33mm gap on the pelvis bone and the doctor had never seen this before and had to read about this as its not a common break. Straight away I lost all confidence with the hospital On monday the midwife said I'll be moved to a room with a toilet near by so I didn't walk to far to get to the toilet because the doctors said I should have plenty of bed rest, and still it took them to 3pm to move me if it wasn't for my partner being with me I don't think I would have made it to the toilet in time as I couldn't hold my urine. Every time I buzzed for the midwives for help they took nearly 10min before coming to me I needed strong medication as I was in so much pain but I felt like i was just being a nusence. After I was seen by the physiotherapists and was given crutches I could get to the toilet quicker. On the day they discharged me 24th Dec 13 at 11am they said we would be out within an hour. I was still there waiting at 4pm. The care during my stay in hospital was appalling and even more so now I am at home. Nhs is a joke and we are meant to have the best. I have lost all my faith .

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Response from Barnet Hospital

Thanks for taking the time to leave your comments regarding your post-natal care. I was sorry to read that you found your care sub-standard and have been left emotionally scarred and lost faith in the NHS. As a Trust we are committed to learning from specific incidents. I will forward your comments to the delivery suite manager for her information and to share with staff. As your feedback is annonymous I am unable to investigate and respond direct to you. However you could contact bcfpals@nhs.net or telephone 02082164924 for a more detailed investigation and response.

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