"Medical Assessment Care"

About: Royal Derby Hospital

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I was sent immediately to MAU by my GP because I had chest pains that needed to be investigated. The staff were kind very professional and made me feel comfortable even though I was worried that I was wasting their time! The signs suggested I might have to wait upto 6hrs but as it was early evening they got through bloods X-rays, ECG and examination in less than 4 hrs. Fortunately they were able to discharge me as I had some muscular problem and advised me not to lift anything heavy. I am still in discomfort but relieved to be home but felt my GP and Derby Royal served me well. My grateful thanks to all at Derby Royal hospital who helped me .

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Response from Royal Derby Hospital

Many thanks for taking the time to provide us with your kind comments regarding your recent attendance at out hospital. Our staff aim to provide the highest possible standard of care to all our patients and therefore I was very pleased to learn that you felt this had been achieved on this occasion. I will certainly ensure that that feedback is shared with all the appropriate staff and in the meantime, may I take the opportunity to wish you very best wishes for 2014. Kind regards Miss Deborah Furness, a member of the Derby Hospitals NHS Foundation Trust Patient Experience Team

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