"Empathic care at eye casualty "

About: Birmingham Midland Eye Centre

(as the patient),

Awful swelling and redness of eyelids, eye conjunctiva, vision also deteriorating. Over the counter treatments not working. I am a GP so a bit hesitant to add to the A&E workload.

Efficient triage by nurse, seen on two occasions with worsening symptoms. Specialist eye casualty at Birmingham City Hospital. Nurses and doctors were empathic and caring. I spent about £35 on various prescribed medications! Generally very happy with service to me and my family.

What a nightmare ailment - epidemic keratoconjunctivitis (viral).

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Responses

Response from City Hospital

Thank you for your positive feedback. It is great to hear about the empathy and care you were shown by our Doctors and Nurses. I hope you make a full recovery from your symptoms. Toby Lewis, Chief Executive

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