"I was recently in Harrogate hospital ..."

About: Harrogate District Hospital

(as a relative),

What I liked

I was recently in Harrogate hospital for the birth of my first baby. Prior to the birth we attended active labour ante-natal classes which were very beneficial.

The staff in the delivery suite were fantastic and respected all my wishes in my birth plan. They were supportive and helpful througout the labour and during my immediate after care. The majority of staff on Pannal Ward were also brilliant and I received really great advice and help on breastfeeding. I don't think I would be still feeding if it hadn't been for advice given by one particular midwife.

Due to an infection me and baby stayed in hospital for 5days and my baby was treated in the SCBU - again staff were fantastic and put us all at ease.

I couldn't have asked for a better experience for the birth and after care - a superb service.

All staff we came into contact with were friendly, helpful and knowledgable. The food was good too. Overall a superb service and I would highly recommend Harrogate maternity services.

What could be improved

I was a little disappointed that the birthing pool was not available as work was being carried out. I don't think the pool will be as popular or as beneficial now that it has been separated from a delivery suite. I would not be keen to move between the pool room and a separate delivery room.

A few days after the birth we returned to hospital to the out of hours GP service. The service was good however I was concerned that staff (two GPs and a nurse) did not appear to be using the hand rub before examining my baby. There were also a numbers of cupboards lying wide open with a sign on them saying they must be locked at all times!

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Responses

Response from Harrogate District Hospital

Dear Debbie

Many thanks for posting your comments regarding the recent birth of your baby at Harrogate District Hospital. I am delighted to hear that it was generally a very positive experience for you. The trust works hard to provide the highest level of care for our patients and I am sorry the birthing pool was not available for use on this occasion. It is pleasing to hear that you were actively encouraged to breast feed - we hold the UNICEF Baby Friendly accreditation here and have worked hard to achieve and sustain this accolade.

I will pass your comments with regard to the GP out of hours service to our colleagues in primary care. In the hospital we actively remind our patients that it is "OK to ask" if the doctor or nurse attending to you has washed their hands or used the hand gel before your treatment or examination so please do remember this for the future, if required.

Best wishes to you and your new arrival!

Kind regards

Gillian Neild, Head of Communications

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