"seen quickly over the Christmas period at QMC"

About: Queen's Medical Centre / Accident and emergency

(as the patient),

I would just like to say that the care I received at the QMC yesterday was exceptional. The staff in A & E were very attentive; from the point of check in onwards. They were very polite and caring. Adrian Smith an A & E Nurse/Doctor was excellent and able to put a canella in with ease. (Something that others have failed several times before on a different occasion making me nervous and potentially not the best patient. )

The staff on the ward I was taken to were all very helpful and caring, despite being very busy they didn’t show signs of stress when dealing with patients and relatives.

I was seen quickly and taken seriously. During a time when I can imagine staff are extremely busy dealing with a variety of Christmas related issues, all the staff were friendly and focused. Please pass on my thanks, I was very worried and being cared for so well eased my concerns immensely.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thanks so much for taking the time to let us know about your experience in our care. It's great to hear you received timely emergency care and that you felt colleagues looking after you were caring, helpful and attentive to your needs. We will certainly pass on your words of 'thanks' to colleagues in our Emergency Department, including Adrian, who you have specifically mentioned in your message.

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