"my fifth stay at the royal bournemouth"

About: Royal Bournemouth General Hospital

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I was sad to see the adverse comments in the press recently and do not know if they are justified or not. However I have been admitted 5 times since feb 2012 and have always found the hospital clean and the staff very caring. this goes from the cleaner who handed in a gold ring that had come off my finger to the surgical team on my recent visit who fitted me with a pacemaker and the nurses who took care of me on ward 23. Thank you and keep up the good work.

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Responses

Response from Royal Bournemouth General Hospital

Dear Anonymous I am delighted to hear that you had such a positive experience in our Cardiology department at Bournemouth and please can I thank you for taking the time to provide us with your feedback. We welcome all the feedback we receive both positive and negative as we use this to inform and improve the services we provide. It is most encouraging to know that you have found our staff to be so caring and thorough in your treatment. I am pleased that you found the hospital clean and our cleaning staff diligent and trustworthy. Once again thank you for taking the time to share your feedback and I will make sure department staff are made aware of your kind words. Regards Sue Mellor Head of Patient Experience

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