"Very bad care!!"

As an organisation we are committed to learning from specific issues and from any mistakes we may have made. Hearing about where we can do better will help us to pinpoint exactly where to make improvements to the service and care we provide. I notice that your response is anonymous and I am therefore not able to investigate your comment in more detail. If you would like to receive a more detailed feedback please liaise with the Trust’s Patient Advice and Liaison Service (PALS). PALS can be contacted on 020 8216 4924 or by email bcfpals@nhs.net. The Trust apologies for the poor experience your grandmother experienced. Whilst I await further information from yourself via PALS, I will however now forward your comment to the responsible senior member of staff in the A&E department.