"Poor Organisation and communication"
About: Medway Maritime Hospital Medway Maritime Hospital Gillingham ME7 5NY
Sadly, my mother spent time on Pembroke ward after a successful knee replacement. Great surgical work but horendious after care. Nursing staff failed to communicate with any accuracy to either patient or family. An example of which, after ringing for an update with Staff Nurse we were told that patient would not be discharged. Within 10 minutes of this message we received a call from another nurse to come and pick the patient up. We arrived and waited 5 hours for discharge. Another example of poor after care was patient hand over between nurses. The new staff nurse was totally in the dark of what had happened the previous day. Nothing in the notes and no verbal update. Groundhog day! and shows little or no professional standards around such a critical process.