"4yr old left 4 hours in a&e + shouted at by nurse..."
About: Medway Maritime Hospital Medway Maritime Hospital Gillingham ME7 5NY
I attended A and E yesterday with my 4 year old daughter who had been extremely ill for the past 48 hours. We waited patiently for nearly 4 hours (waiting time was 3 hours), after my daughters condition worsening and pleading for help at the desk, I was told to go to the trolley area and ask to be seen quicker with my bowl of bile and blood in hand, I approached the nurses station and pleaded for help for the sister to address me with attitude and glares to inform me I had only been waiting 2 hours (not the case and verified by triage and reception) and that I should go sit down and someone will see my daughter, but other people needed there help? Sorry but I'm not one to run to A+E or the docs with a sick child but this was different, as she increasingly raised her voice, I turned and left to go back to waiting room to be shouted yes shouted at that people were dying there! Well yes i appreciate this and I'm sure they appreciated her shouting as did my 4 year old not. I would like to point out she knew nothing about my daughter and in fact did not know what was wrong with her, she did not know her medical history, and could not make a clinical judgement and at no point did I raise my voice. Beyond angry especially as my daughter was in fact admitted to hospital! Will I take my child here again absolutely not, hospitals are full of sick and dying people this is not what you want when you go to a place for help. The nurses/ doctors who later cared for my daughter I can not fault, such a shame one person's inappropriate behaviour out weighs it all.