"No team work - not patient focused"

About: Royal Blackburn Hospital

Anything else?

Found cause to have necessity to visit the Emergency Department on Friday 27th December - wish i hadn't but needed to - consultant was huffing and puffing stating he didn't have time to see everyone and was very critical publicly of Board members and senior staff in the hospital - was shouting at nurses and others and speaking very badly and judgementally of other patients - the nurses just shrugged their shoulders and said ' we know .. this is what it is always like when that consultant is on ' Something needs to be done

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Responses

Response from Royal Blackburn Hospital

Thank you for providing a comment about the member of staff’s attitude within the Emergency Department at the Royal Blackburn Hospital as all feedback left will allow us to improve our services. We would urge you to contact our PALS team directly so we can investigate further. Please could you contact our PALs team either by email to PALS@elht.nhs.uk or via the free- phone number 0800 5872586. This will enable us to fully investigate your concerns and provide you with feedback regarding this matter.

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