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Paramedic from Penzance

Posted By cs96

"Paramedic from Penzance"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

A paramedic from Penzance, Paul, showed up to help my 105 year old great grandmother, as she was having difficulty breathing due to a heart condition. And as a family we wish to compliment and thank him as he helped to subside her symptoms and made her last night comfortable.

He helped her, was patient and very respectful to her and the rest of the family and provided great advice.

We just want to compliment him and regretfully inform him that she has later passed days after.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service 10 years ago
Laura Martin
Patient Engagement Administrator, Governance,
South Western Ambulance Service

Submitted on 30/12/2013 at 09:21
Published on Care Opinion at 15:24

picture of Laura Martin

Dear cs96

I am so sorry for your loss. Please extend my sincere condolences to your family.

Thank you for taking the time to share your experience of our service. I would very much like to pass your compliments onto Paul for you. In order to do this I will need a little more information from you as to when and where he attended to your Great Grandmother. If you could please contact me, at your convenience, on 01392 453831 or email laura.martin@swast.nhs.uk.

Kind regards

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service 10 years ago
Laura Martin
Patient Engagement Administrator, Governance,
South Western Ambulance Service

Submitted on 31/12/2013 at 09:15
Published on Care Opinion at 10:02

picture of Laura Martin

Dear cs96

Thank you for your email. I have been able to identify Paul and will ensure that he recieves formal thanks for the care he gave to your Great Grandmother and to your family.

Thank you again for providing feedback on our service, especially at such a difficult time.

Kind regards

Laura

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