About: Leighton Hospital Leighton Hospital Crewe CW1 4QJ
Posted by Anonymous
I haven't been to many hospitals but this was by far the worst hospital I've ever been in. After moving house 3 weeks ago I have not yet moved GP's. However I became unwell this morning at 6am and decided that I would go to my nearest A&E. On arrival I checked in at reception with no problems and the waiting room was completely empty. After about an hour I was called in by a nurse (lovely lady) who said she would get the hospital's GP to see me. I waited a further hour and a half and in that time another reception desk opened. I thought this would be related to the GP so I asked the lady on reception if I was waiting in the correct area. The lady on the reception has to be the rudest person I've ever had to deal with. At no point was I rude to her so I expect the same in return. The lady talked down to me and asked me why I hadn't moved GP's yet and spoke to me like I was a 2 year old child. She also gave my husband funny looks too. I have no idea what her problem was. I then progressed to the GP's waiting area and the GP and the receptionist with the bad attitude had a conversation with each other (which I could hear!) and carried on about why I hadn't moved GP. Even if I had of moved GP at 6am I still would have gone to A&E. At that point I just wanted to make sure I was ok and leave. He was also very abrupt and his bedside manner was much to be desired. Overall the customer service I received this morning was disgraceful. I don't pay my taxes to be treated in such a way.