"Excellent care from the whole team."

About: Gloucestershire Royal Hospital

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I unfortunately sustained a severe fracture of the left ankle on 18/11/13. From the instant I arrived in A and E, I was treated by staff who were both compassionate and proficient. I was immediately seen by the Triage nurse, sent for an X-ray, and in no time at all I was having my ankle manipulated back into place. The Consultant and his team then took over my care and I immediately knew that I was in the hands of an expert, who was going to keep me informed every step of the way. I was admitted to ward 3 B which was to be my home for the next 2 weeks whilst I had my foot both externally and then later internally fixated. During this time I was non weight bearing so I was very dependent on the ward staff and was initially quite anxious as I too have heard the horror stories about our hospitals today. However, I speak as I find and the staff on the ward were both hard working, kind, and capable. I must give a special thank you to six particular members of staff. I must also give a special mention to the staff in the Recovery unit who were not even fazed when my BP went down to 54/23 post op! When you are in hospital for such a lengthy stay, it is the small kindnesses that you remember especially on the days when the pain seems particularly acute, and the recovery process abominably slow. I must say that the staff at GRH are professional and yet kind and caring. We'll done to you all.

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Responses

Response from Gloucestershire Royal Hospital

Dear Ms Whittard, Many thanks for taking the time to share your feedback on our services. We're sorry to hear about your fracture which must have been extremely painful, but pleased you felt you were taken good care of while a patient at GRH. We will certainly pass these comments on to the teams involved in your care at A&E, theatres and Ward 3B. Thank you again and wishing you all the best with your recovery. Kind regards The team at Gloucestershire Hospitals NHS Foundation Trust

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