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Quick, helpful, wonderful

Story from nhs.uk

"Quick, helpful, wonderful"

About: Princess Alexandra Hospital (Harlow)

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When my wife fell down the stairs and suspected she had dislocated and broken her finger, we feared we could be in for a lengthy wait with our two small children in tow, all on Boxing Day. However she was seen amazingly quickly, then two x-rays and putting back the dislocated finger all took just over 30 mins. The staff were so nice and friendly. When the NHS is like this it is unbeatable. Thank you so much.

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Response from Princess Alexandra Hospital 10 years ago
Princess Alexandra Hospital

Submitted on 27/12/2013 at 18:14
Published on nhs.uk on 28/12/2013 at 03:00

Dear TIMW, It's fantastic to read your comments. We are passionate about putting patients at the heart of everything we do at The Princess Alexandra Hospital NHS Trust and so it is always great when we read comments like yours which show that we are getting closer to achieving that vision. Thank you so much for taking the time to leave a positive comment. That said, we know we don't always get things right, so if ever you need a helping hand during your experience of care, call 01279 82 70 84, give us a chance to put things right and we will everything we can, to make that happen.

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