"doctor wasting hospital resources"

About: Charing Cross Hospital

Anything else?

I was given a prescription by a doctor at the walk-in surgery which was not available anywhere. Having gone to nearly 50 different pharmaciess with the prescription, they all told me that the prescribed item was not available anywhere - and hadn't been for some time. Dozens of pharmacists wrote down alternatives for me to request. I went back to change the prescription. The reception were extremely helpful - but when it was my turn to see the female doctor, she refused to issue a replacement prescription and insisted that I queue up in the system for another doctor's opinion - despite it being uneccessary and a waste of hospital resources. This was a very minor problem and only needed a replacement prescription - so it seemed an odd thing to do when there were plenty of other patients who needed to see a second doctor. I don't know if her time-wasting routine was motivated by spite or indifference. For some reason, she spent more than 20 minutes reading my notes - despite the fact that there would only have been a 1-line entry. She critisised the pharmacist's advice but gave no useful information herself. I was processed through the system - despite it being pointless. The receptionists were really helpful - shame the doctors couldn't have made more of an effort to be professional.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience in the Walk In Centre at Charing Cross. Your comments have been passed to the service manager but it would be helpful to have more details so that the concerns raised can be investigated and addressed with the GP. To facilitate this we hope you will contact the PALS service pals@imperial.nhs.uk.

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