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Disgusting service

Story from nhs.uk

"Disgusting service"

About: Tameside General Hospital

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I feel over the years the staff are less n appear dissatisfied with ther jobs.. I would even say some clearly don't want to be there at all. They talk down to you, patronising n even throw snearing remarks to clients and Doctors ... Every appointment I've been to, I have to ask for my test results which they then get off the computer ! The whole treatment n service is very poor and basic! No one is treated like an individual but more like a herd of cattle! I feel no point attending hospital appointments there at all as all results could easily get from your Gp or widwifes

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust 10 years ago
Lindsay Stewart
Deputy Director of Nursing,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 28/01/2014 at 09:53
Published on Care Opinion at 12:48

Apologies that we have not met your expectations. We constantly strive to ensure that patients are spoken to in a clear, friendly & approachable manner and this seems not to have been the case. We will share your feedback with the clinical area.

We are doing a lot of work with staff around the behaviours and values we expect from all staff members. I hope when you next have contact with the hospital you have a more positive experience.

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk”

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