"My first experience of the Ambulance Service"

About: Musgrove Park Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I have been suffering pneumonia for the past three months and it is proving difficult to arrest. For the first time in 77 years I felt obliged to call the ambulance service at 4:30am on the morning of 24th December. I was in extreme discomfort from a severe pain somewhere around the right lung. I really thought I would not see Christmas Day.

An ambulance crew arrived within 30 minutes and transferred me and my wife safely to their vehicle.

With minutes I was attached to an ECG machine, blood samples taken, oxygen supplied and, best of all, a small shot of morphine which gave me hope that I would see Christmas Day. I was transferred from Roadwater to Musgrove with constant monitoring throughout the journey. On arrival at the hospital I was immediately transferred to a bed cubicle and seen by a charming and attentive nurse who hooked me up to an ECG machine and took blood pressure and further blood samples.

A doctor arrived within 15 minutes and was equally attentive and considerate. A chest scan was completed in 15 minutes and the doctor took great trouble to locate and study the previous notes from the specialist and determined what antibiotics had failed to work in the previous weeks. I left the hospital three hours later to return home in comparative comfort.

I cannot adequately express my appreciation and admiration for the care, attention, and skills displayed by all the NHS staff who looked after me that night.

I did ask each one their name but I regret that a dose of morphine has affected by memory. But I am certain that the same diligence and application applies to all the NHS ambulance crews and nursing staff.

I met Nye Bevan once. He never lived to witness what a wonderful humane service that he instigated.

Many many thanks.

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Responses

Response from Musgrove Park Hospital

Thank you very much indeed for taking the time to write to give praise to the staff who cared for you at Musgrove on 24th December. It is always a pleasure to receive commendations such as yours and I thank you for your kind comments which I will pass on to the staff of the A&E department (where I imagine you were treated); positive feedback is much appreciated by our staff. I do hope this finds you still comfortable and that you were able to enjoy the Christmas holiday. (How wonderful that you had the pleasure of meeting Mr Bevan.) Thank you again for your thoughtfulness in writing. With kind regards and best wishes for the New Year, Lucille Hoose. PALS Lead

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear the other ben

Thank you for taking the time to share your experience. I sincerely hope that you are making a speedy recovery.

It is always rewarding to hear that our staff are continuing to provide the best care to our patients when they need us most.

I would like to be able to share your kind words with the members of ambulance staff who came to your aid on Christmas eve. In order to do this I would need a little more information from you to identify these individuals. If this would be ok, could you please contact me at your convenience on 01392 453831 or email laura.martin@swast.nhs.uk.

Many thanks again.

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear the other Ben

Thank you for taking the time to speak to me on the telephone today.

The extra information you gave me has enabled me to identify the members of ambulance staff who came to your aid. I will ensure a formal thank you is passed to them.

Thank you again for providing feedback on our service.

Kind regards

Laura

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