"i was recently admitted on aug ..."

About: Castle Hill Hospital

(as the patient),

What I liked

i was recently admitted on aug 7th to castle hill hospital, ward 9 for shoulder surgery. i was very reassured by the professionalism shown by all members of staff both on the ward and in the orthapedic theatre (both pre op and post op). From the moment i was admitted to the moment i left i felt very reassured that i was been look after by skilled professional people who put patient care and comfort above all else.

the cleanliness of the ward was very good.

What could be improved

the food could be vastly improved. post operation i didnt feel like eating much and this was a good thing cos the evening meal i recieved was cold and congealed.

a 2nd point is that the little drip needle in the back of my hand got caught in the bed sheet and became bent, the nurse said i needed it removing before i went to sleep.having waited nearly three hours for it to be removed, and bearing in mind that by this time it was 23:00 and i wanted to go to sleep i went and asked the nurse if it was to be removed because i wanted to go to sleep and it seemed like a burden, that i was putting her out.

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Response from Engagement Section Assistant, NHS Hull

Dear Jonny Thank you very much for the positive comments you have made about your experiences last August with the orthopaedic department of Castle Hill Hospital. It is also pleasing to note your comments about the cleanliness of the ward. However, we are sorry that your experiences with the food were less than satisfactory and for the delay in removing the needle from your hand. All your comments have been passed to Hull and East Yorkshire Hospitals NHS Trust who provide these services and we are sure they would like to hear from you. You can either contact them by telephone on 01482 623065 or by email. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We also value all feedback and our commissioning team have been made aware of your comments. However, if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive top tips to keep yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need to be interested in our services and the people we care for. There is no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165.
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