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Nobody answers the phone

Story from nhs.uk

"Nobody answers the phone"

About: Ellesmere Port Hospital

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Trying to contact the Adult Musculoskeletal & management Service is a joke. have tried several times to speak to someone but you just get an answerphone. No point leaving your number for somebody to return the call as nobody ever bothers. I've complained to my Doctor and have been referred out of the area. The admin here is useless - a waste of taxpayers money and yet the service from the physio team is good.

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Responses

Response from Ellesmere Port Hospital 10 years ago
Ellesmere Port Hospital

Submitted on 26/02/2014 at 13:17
Published on nhs.uk on 27/02/2014 at 03:00

Dear Sir / Madam, Thank you for your comments. Please accept my apologies for the delay in responding to you. Unfortunately, although we could view your comments, we have been unable to respond to you until today for technical reasons. We are sorry that you have had difficulty in contacting the Adult Musculoskeltal Service. Although this service is provided at Ellesmere Port Hospital, the service is actually managed by the Cheshire and Wirral Partnership (CWP) Trust. You will therefore need to contact the PALS Department at CWP on 0800 195 4462 or via email - pals@cwp.nhs.uk. I hope this information is helpful. Thank you for bringing your concerns to our attention. The Patient Experience Team

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