About: King's Mill Hospital

(as a relative),

What I liked


What could be improved

My partner went to A&E on 17/08/2008 around 10am with a painful hand. After an hour and a half had passed i contacted the hospital to get an update. The receptionist asked for my partners name asked what my relationship was with the patient and then proceeded to tell me that they would be admitting him and would not tell me why. So as you can imagine i was panic stricken, so i drove to the hospital to discover that he was awaiting the results of an xray and was not being admitted at all. When i questioned the reception about this they said they didn't know what had happened and weren't very helpful. This has caused me great distress and has also broken the rules of giving out peoples information without even confirming an address or a date of birth. I don't think untrained people should answer the phones if they do not know how to handle the call properly and give out the correct information. I am discusted at the way i was treated and have lost what very little faith i had in Kings Mill. It's terrible that you can't rely on the nhs' staff to be compitent. After all that he has been sent away with a fracture and told to return on the 18/08/08 as the specalist isn't there. It doesn't fill me with confidence when the hospital don't even have the right staff to treat their paitents! Discusting!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from King's Mill Hospital

We have passed your comments to the Department Leader for Accident and Emergency at King's Mill Hospital. If you would like to discuss the matter further and in more detail then please contact the Patient Advice and Liaison Team at Kings Mill Hospital on 01623 672222

  • {{helpful}} of {{total()}} people think this response is helpful