"my fathers admission to Cheerful Sparrows ward a few days ago"

About: Queen Elizabeth The Queen Mother Hospital / Older people's healthcare

(as a relative),

In my opinion the was a lack of caring qualified staff attitude towards the elderly and inadequate nutrition

provisions drug policy staff using mobile phones whilst on duty texting in corridors, rude nurse couldn't care attitude and seemed to have a lack of general knowledge as to patients needs

I am considering contacting the C Q C

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing feedback and I am really sorry to read your concerns. We have had excellent feedback about the service provided by cheerful sparrows ward team and so this is disappointing. Please do email me and we will follow through with the concerns you have outlined. My email address is Julie.pearce1@nhs.net

I wonder if your perceptions around the use if mobile phones is actually the iPods that nursing staff use to record patient assessments including observations and plans of care? We have moved to using less paper and to record information electronically which then feeds directly into the electronic record for each patient.

We do take feedback very seriously and try to learn from patient experience.

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