"Elizabeth Fry Ward"

About: Basildon University Hospital

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I had a vey bad experience on AMU which I was going write about but the staff on Elizabeth Fry mention talking about them more important. I was taken from AMU to Elizabeth Fry ward and put in a bay with 3 other ladies from the moment I was brought onto the ward nothing was to trouble this ranged from the domestics to the ward manager. The staff made me feel like I was at times the only person on the ward, the gave me my night tablets early as i had explained that they take two to three hours to kick in. The staff worked extremely hard and the ladies I was with needed extra care which again was done with dignity for the patient. As I got better I helped a little like passing the drink to someone bed bound who couldn't reach just to help the staff who we're doing more important things. I don't know what to say except that the staff need recognition for the excellence, dignity and general attitude to each and every one of there patients, I do hope this is passed on to them.

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Response from Basildon University Hospital

Thank you for taking the time to provide feedback on your treatment at the Trust. I will ensure this is shared with the staff concerned. Whilst we are sorry that your experience on AMU was not satisfactory, we are pleased that your recent experience of care On Elizabeth Fry Ward was a good one. We will forward on your kind words to the staff on Elizabeth Fry, and ensure that AMU are aware of your comments. If you would like to discuss any of these issues further, we encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441.

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