"Appointment moved and cancelled without proper..."

About: Bmi - The London Independent Hospital

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I was due to attend an appointment at 930 this morning. I received a call (at 830) telling me for the first time that the appointment has been moved to 830! Very frustrating as I was already on my way to the hospital and now I need to turn back and attend an appointment two weeks later. This also means I will have to pay an additional £75 charge through my private healthcare. Very unimpressed. Absolutely terrible, "can't be bothered" service. Not what I expect from a private organisation.

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Response from Bmi - The London Independent Hospital

We are sorry to hear that we have failed to meet your expectations and for this we apologise. We would request that you make contact with the hospital directly to allow us to review your specific circumstances. Kind regards Kirsty Baker Executive Director The London Independent Hospital

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