"Crisis point in the health of an elderly relative"

About: Conquest Hospital

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Our elderly uncle was admitted into A&E at a crisis point in his general health and well-being - we believe as a result of a failure of the primary care system. From A&E he agreed to go into a nursing home for respite care and to bring his strength up, which was arranged extremely efficiently by the Adult Social Care lady. Whilst in A&E, he was given all the care you could hope for in that situation. But what impressed us most was the humanity of all the staff involved. What a contrast to our local A&E (200 miles away), where the nurses excel at avoiding eye contact and patients are treated as inanimate objects pushed around on trolleys! The staff at the Conquest hospital were understanding, helpful, supportive, professional - I could go on. The only shortcomings were a long wait to be admitted onto the A&E ward and a long wait for hospital transport to take him to the nursing home. Otherwise we can't praise the staff enough for not only providing the appropriate treatment and care in a difficult situation, but also for being human beings. We'd also like to particularly thank the Adult Social Care lady for finding him a super nursing home so quickly - he likes it so much that he wants to stay there!

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Response from Conquest Hospital

Thank you very much for expressing your appreciation of the standard of care your Uncle received in the A&E Department at the Conquest Hospital. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. I will ensure that your comments are shared with all the staff concerned including Adult Social Care staff.

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