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waiting time

Story from nhs.uk

"waiting time"

About: Stepping Hill Hospital

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Arrived on time for a minor daycase op.on eye.was told at least 3 hours before. would be seen. Was told there were 6 others waiting before me.case of overbooking again which I have experienced with this hospital before.seems to be a bad management and distressing for patients.why do they do it. They say the doctors time is valuable so is mine. And of those who help me and are kind enough to accompany me being infirm. Seems stepping hill is incapable of good organisation skills.

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 10 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust

Submitted on 21/02/2014 at 13:42
Published on Care Opinion at 13:49

I am very sorry to hear of the delays you experenced and I have shared your comments with the relevent managment team so they can look a the issues and hopefully reduce delays.

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Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 11/12/2015 at 16:04
Published on nhs.uk on 12/12/2015 at 01:31

Thank you for your comments.

I sincerely apologise that these were not been responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams for them to reflect and learn from your experience so that improvements could be made in the services we offer.

Kind regards

Patient and Customer Services Manager

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