"endoscopy appointment"

About: Castle Hill Hospital

Anything else?

I was so scared of this procedure but all of the staff were excellent at helping me settle down and making me feel at ease about the whole thing. Yes I did have to wait a while after my appointment time but this is a very busy hospital and to give personal care to each and every patient this sometimes take a little more time than expected which is most definitely worth the wait so even though I was there waiting a little longer than expected it was not a problem as I was treat with the upmost care and respect. They do not rush you or the procedure and that makes things so much easier and calmer. The staff gave the unit such a wonderful, calm, caring atmosphere and this review is being wrote by a very nervous person who is frightened of hospitals and medical procedures so I was very upset on arrival but was made to feel safe and secure in their hands. Everyone I met was very kind and thoughtful and I think everyone who I met that day and no doubt the people I didn't meet deserve a very big pat on the back for all the hard work they do. Thank you and ill no doubt be seeing you all again soon x

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Castle Hill Hospital

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. The endoscopy department aims to support all patients when they attend appointments and it is good to know that this helped you when you were so worried about your procedure. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story