"Was contacted by TRAQS a week later"

About: Telford referral and quality service (TRAQS)

(as a service user),

After the doctors surgery from August - October 2013, I was referred for an appointment at the hospital to see a consultant.

Was contacted by TRAQS a week later and my referred was passed to PRH and told the waiting time and approximate weeks.

In view of the length of time involved, I elected to have a private consultation at the Apley Clinic, which was carried out in mid November.

Consultant recommended physiotherapy on NHS. I received appointment for early December.

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Responses

Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG

Many thanks for taking the time to post your feedback and apologies from TRAQS for the length of time it took to get your appointment.

TRAQS will assist you with the booking oif your appointment and help you in choosing the choice of hospital that suits your needs. Unfortunately TRAQS has no control over the availability of appointments or waiting times at local hopsitals, wo whilst we can do our best to get you an appointment, we cannot guarantee dut to waitng times, how long your wait wlll be.

I am pleased that you have now hopefuuly been seen, and I hope that it was the outcome that you required.

kind regards,

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