"North East Cattle Market"

About: Queen Elizabeth Hospital (Gateshead)

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I attended the North East Surgery Centre today for a minor procedure. Normally this centre is fine. Today it was like a cattle market. No personalised care, no dignity or respect shown by most staff. One member of staff said to me 'It really is a production line today' and he was absolutely right. My procedure involved a local anaesthetic only. There were about 8 people in the theatre, only 3 of whom were involved in my care. The others chatted away about I don't know what, but certainly not me. I was in theatre freezing cold because the 'oven' that heats the blankets wasn't working properly, so for 5 minutes I was left exposed showing my legs, knickers and stoma. The only person to show any empathy was the ODA who held my hand during the procedure. I think the turkeys being prepared for Christmas probably had more dignity than myself today. My stoma was on public display for all to see. I don't know why Inam worrying though, since most people in theatre, especially the radiographers were more interested in their own private conversations to be bothered about me. A very disappointing visit to the North East Surgety Centre/ battery farm production line.

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Response from Queen Elizabeth Hospital

We're sorry to hear that you've had a bad experience at the Queen Elizabeth Hospital. We take all patient feedback very seriously, and would be happy to take the opportunity to look into this further for you to find out what when wrong. If you would like us to do so you can contact our PALS (Patient Advice Liaison Service) freephone 0800 953 0667 or email pals@ghnt.nhs.uk

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