"broken jaw care is horrible they dont have a clue!"

About: Manchester Royal Infirmary

Anything else?

My opinion is that this hospital is a load of rubbish they Did an operation on my boyfriends jaw messed it up neede to do a further op then messed that one up he's now in again next week and as for the nurses they don't have a clue wants going on they didn't even know he was coming when we did they don't know were wards are the porters stink the toilets are filthy the whole hospital is run down and very un hygienic I am certainly going to be reporting this place its not acceptable we sat on a ward for four hours in a chair which was called chair 5 apparently they didn't have enough beds to accomadate him even though they told him to come in for the operation its an absoloute joke.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your experiences in the Maxillofacial department at the Manchester Royal Infirmary.

We would always expect our staff to be aware of a patient’s arrival and to able to keep them informed about their care and treatment as much as possible. With regards to your wait for a bed, the team do endeavour to transfer patients to an appropriate surgical bed as soon as possible. However, the number of emergency admissions can sometimes result in a high demand for beds which consequently may result in prolonged waits.

It is very difficult to respond to the specific concerns you have raised, in particular regarding your partner’s previous operations without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this.

We have identified recently that there was a requirement for increased cleaning of public toilets and have agreed a higher frequency with monitors showing when the next cleaning is due to be completed to ensure that we are better able to monitor standards effectively. In addition, there has been some recent investment in the refurbishment of public toilets in the MRI. We are sorry that these changes have not prevented your poor experience of our facilities.

If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss these issues with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Infirmary

We were very sorry to receive your comments and concerns via the NHS Choices website about your experiences in the Maxillofacial department at the Manchester Royal Infirmary. We would always expect our staff to be aware of a patient’s arrival and to able to keep them informed about their care and treatment as much as possible. With regards to your wait for a bed, the team do endeavour to transfer patients to an appropriate surgical bed as soon as possible. However, the number of emergency admissions can sometimes result in a high demand for beds which consequently may result in prolonged waits. It is very difficult to respond to the specific concerns you have raised, in particular regarding your partner’s previous operations without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. We have identified recently that there was a requirement for increased cleaning of public toilets and have agreed a higher frequency with monitors showing when the next cleaning is due to be completed to ensure that we are better able to monitor standards effectively. In addition, there has been some recent investment in the refurbishment of public toilets in the MRI. We are sorry that these changes have not prevented your poor experience of our facilities. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss these issues with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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