"Treated like a human being"

About: Tameside General Hospital / Accident and emergency

(as the patient),

I would like to thank the a&e triage nurse who was on duty this week when I arrived feeling suicidal as it was a trauma anniversary and I suffer from ptsd. The triage nurse was amazing, knew ptsd from past work experiences and treated me like a human being.

My experience could have been totally different if it wasn't for this kind man. I really hope my thanks are passed on to him.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

This is an especially welcome comment and thank you very much for taking the time and troubles to post it.

We know that staff in emergency care are very good at dealing with big injuries and life threatening illnesses, but when someone comes to us with a genuine psychological need such as this it is a great boost to staff to hear that that we have not lost the skill and art of caring for another human being who is not obviously physically ill or injured.

The title ‘Treated like a human being’ is one of the best compliments we have had in a long while, because that is what we aim to do every day. We try hard to treat everyone with respect and compassion no matter how ‘small’ or ‘minor’ or ‘non-medical’ their need may be. To learn that we have met your expectations is both humbling and pleasing. Thank you

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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