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Why the delay?

Posted By Spiller523

"Why the delay?"

About: Telford referral and quality service (TRAQS)

(as a service user),

So far, I saw my GP at the beginning of November.

No contact from anyone until I rang TRAQS in late November.

Why the delay?

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 23/12/2013 at 15:27
Published on Care Opinion at 16:51

Thank you for taking the time to provide TRAQS with your feedback.

I am soory to note your disappointment at the apparent delay in being contacted by TRAQS. As you feedback is anonymous I'm not in a position to investigate the circumstances relating to you referral. However, I would point out that we can only contact you after the referral from your GP has been received by us - this may have been the cause of the problem. If you would like this to be investigated further please do not hesitate to contact me on 01952 580441 and I will be happy to do so.

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