"Staff dealt with me on a very professional level and were most helpful"

About: The Princess Royal Hospital / Gynaecology

(as the patient),

I arrived, checked in at the booking desk, and was advised to go to clinic C, I was fortunate that I already knew the layout therefore knew where I was going but it is not well signposted.

When I arrived there was no one except patients who were also waiting to whom I confirmed I was in the right place.

A nurse then walked past and I informed her that I had arrived. I waited an hour and a half as the clinic had ran over, but throughout every one had dealt with me on a very professional level and were most helpful when I asked questions.

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Response from The Princess Royal Hospital

Dear Banjo773 Thank you for sharing your feedback about gynaecology clinic C at the Princess Royal Hospital. We are really pleased to hear that you found all the staff to be very professional and helpful, and really grateful to you for letting us know that the wayfinding and booking in procedure could be improved. Thanks for taking the time and trouble to get in touch.

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