"An unhappy stay on the maternity ward"

About: Kettering General Hospital

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Staff didn't work well together and gave conflicting and contradictory advice regarding feeding my newborn. Some of the staff (not midwives) were disrespectful and discourteous towards my wife. She was so upset she insisted I take her home although staff wanted her to stay another night. It would have been nice had the staff given my wife encouragement and praise not made her feel like an awful useless terrible mother. It would have given her confidence instead she was demoralised and felt like a terrible let down, not what any woman needs after giving birth. I hope staff don't treat anyone else's wife in this appauling manner.

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Responses

Response from Kettering General Hospital

Thank you for your comments. We are very sorry to hear of your wife’s concerns. It is always our aim to deliver a high quality standard of care and it would be extremely valuable for us to be able to look at this in more detail and appropriately manage the concerns you have raised. We would be extremely grateful if you could contact the Rowan Ward Manager, Sarah Berrill on 01536 492916 or by email to sarah.berrill@kgh.nhs.uk or Petra Traynor, Infant feeding lead on 01536 491476 or by email to petra.traynor@kgh.nhs.uk

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