"Visit with my daughter to A&E"

About: Royal Blackburn Hospital

Anything else?

I am absolutely disgusted with the treatment we received in royal blackburn. There was a lack of organisation, communication, and waiting time exceeded 4hours! My daughter was scared by the amount of police and foul language of other intoxicated patients. Not one nurse or doctor introduced themselves, we weren't told she was having an X-ray she was just wheeled through and left in X-ray. I could go on but to be honest the whole experience was disgraceful.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital

Thank you for providing a comment for the service and treatment at the Royal Blackburn Hospital as all feedback left will allow us to improve our services. We would urge you to contact our PALS team directly so we can investigate. Please could you contact our PALs team either by email to PALS@elht.nhs.uk or via the free- phone number 0800 5872586. This will enable us to fully investigate your concerns and provide you with feedback regarding this matter.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story