"miss told"

About: Colchester General Hospital

Anything else?

The doctor their took blood tests and then told me to save waiting an hour and half for my results they would ring me and tell me. Yet when rang back after not receiving a phone call I was told the doctor did not say that as they can't be told over the phone and as good as called me a lier when my grandmother had herd the doctor say as had I. I suffer with anxiety attacks and this has made me feel even worse. From now on I shall go to different hospital. Unsatisfactory....

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Accident and emergency services at RDEE4-Colchester General Hospital at 18/12/2013 17:52:23”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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