"The domestic spent chatting, not working, floor..."

About: Darlington Memorial Hospital

Anything else?

On 18th dec morning in Emergency Dpt, the domestic did not clean the floor, did not collect A vomit bowl in the waiting area, spend most time chatting with other staff or patients, and disappeared. I could not believe what I saw. The department manager who walked around a few time appeared also not have noticed the lack of cleanliness.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Accident and Emergency department at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. I will pass your comments onto the Matron who oversees this department so she is aware. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story