"Extremely happy"

About: Royal Blackburn Hospital

Anything else?

I have just spent over a week in B & C ward with my daughter. The staff were wonderful; the doctors kept us well informed and the nurses looked after her brilliantly. We were seen by several specialists in different departments to ensure that each of her issues received the best possible diagnosis. The only difficult bit was sharing a ward with different ages; for example my daughter is 4 and has a certain bedtime, sometimes there were younger children on the ward needing feeding throughout the night or older children up watching TV. This can't be helped or remedied, other than to give everyone their own room, and it's really my only gripe. Everything else was exemplary; the team looked after her so well, from the consultants to the play staff, health care assistants and the nurses. Thank you to everyone on the children's ward for taking such good care of her.

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Responses

Response from Royal Blackburn Hospital

On behalf of the Children's Ward at East Lancashire Hospital Trust, can I first of all thank you for your glowing feedback of your experience here within our Ward. I will of course ensure that the full team have sight of your feedback which will undoubtedly provide them with a sense of pride and achievement in making you and your daughter’s experience such a positive one. As a Trust, we receive regular feedback around how our services are being experienced by our patients and visitors and we like to take every opportunity to learn about what we are doing right and what we can improve upon. We therefore thank you for giving us the opportunity to learn from your care here and we hope sincerely that your onward care is able to meet with the same standard that we have set ourselves for you going forward.

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