"How could Bank staff be better supported at Highbury Hospital"

About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Inpatient

(as a staff member posting for a patient/service user),

Posted on behalf of a member of staff supporting Bank staff, who attended the Listening event at Highbury Hospital:

More could be done to ensure bank staff are well informed and introduced to the ward on which they're expected to work. Team dynamics can be so different from one place to the next, and it's so important to they understand what is required of them and how that ward runs. The Band 7s who are about to be employed should really help to resolve this issue.

Resourcing should always match the ward needs, and where this requires bank staff we need to ensure they are inducted well.

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Responses

Response from Amy Gaskin-Williams, Service User and Carer Involvement and Experience Manager, Involvement Team, Nottinghamshire Healthcare NHS Trust

picture of Amy Gaskin-Williams

Just a quick initial response to say that all comments gathered during the Listening Event at Highbury Hospital have been passed onto the senior management team who oversee services at the hospital (including Cherry Ward). I'm sure they, or a responsible service manager, will respond in more detail shortly.

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Response from Simon Barnitt, Nurse Advisor, Nottinghamshire Healthcare NHS Trust

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As Professional Nurse Advisor for the Nurse bank I agree that the importance of a thorough induction and orientation to the clinical areas cannot be understated. Prior to working within the clinical areas all new bank members are required to undertake the 5 day trust induction which encompasses the trust values and beliefs as well as essential training. During this week I meet with the bank members to facilitate a session on the their roles, responsibilities and the expectations we hold.

Each clinical area the bank members support has their own local induction process and information which should be requested if the bank member is new to the area or has not been there for some time. These information packs are due to be reviewed with the bank team to ensure the information provided is appropriate.

As a service we are keen to receive feedback from bank members as well as those we provide support to. The first bank newsletter was distributed on the 23rd December and from January 2014 bank members are invited to attend ‘Coffee and Cake’ sessions on the first Wednesday of every month, at the Bank Office, so we can get direct feedback on their experiences.

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Updates, changes and questions related to this story