"Ent"

About: Harrogate District Hospital

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Suffering with labrynthitsis for 12 weeks was referred to the consultant. I wasn't in the room more than 5 minutes and was told to come back in a year for a follow up appointment if I'm no better. I wasn't offered any advice or further treatment. Subsequently I'm still suffering very badly 6 months on. I've lost my job as unable to work. I'm waiting to be referred back to another consultant

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Response from Harrogate District Hospital

Dear Rachael Thank you for letting us know about your experience. I am very sorry that the service you recieved on this occasion was not of help to you. If you would like us to look into your case in more detail, please contact our Patient Experience Team with your details on (01423) 555499 or email thepatientexperienceteam@hdft.nhs.uk I apologise again for the poor experience that you had with our service, which I have also brought to the attention of the team concerned. Yours sincerely Chris Watt Head of Communications Harrogate and District NHS Foundation Trust

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