What could be improved
I thought it was bad having to wait so long on my visit today, I arrived at 9.30 am for my 10.30 appointment to be told there was no beds then at 12.30 pm told it would not be long now. 2.00 pm I had a bed and was prepped up ready to go only to be told at 4.00 pm that my notes had'nt arrived and no-one knew where they were ! so I had to go home as my procedure could't be done. I was in a terrible state as I had got myself worked up and I was frightened, I kept telling myself it would all be over by this evening - little did I know it would be over without having anything done. Now I have to go through the waiting game again, getting all worked up waiting for the post with another appointment !
Patients notes could or should be there waiting as the hospital know when we are coming as we know at least 2 weeks in advance so why aren't they chased up for our appointments? I feel sorry for the staff on duty as they're the ones that get the rough end of our tongues, they don't deserve it.
"I thought it was bad having to ..."
About: Royal Cornwall Hospital (Treliske) Royal Cornwall Hospital (Treliske) Truro TR1 3LJ
Posted via nhs.uk (as ),
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