"Care of Elderly Gentleman"

About: Leicester Royal Infirmary

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An elderly neighbour who is 92 and gets confused easily was taken to A & E, I am his main carer and was unable to go with him. I was concerned about not being able to contact someone in A & E to enquire after his care and provide any medical details required, initially it was difficult to get through to A & E but eventually I was able to speak with a member of staff in the department and explain the situation. There was a member of staff who was exceptionally helpful, she was able to inform me when he was coming home therefore enabling me to be at his home ready to greet him and arrange for a carer to be there to assist him to bed. I was also advised that he would be sent home with some antibiotics and these I passed on to the carer as he was unable to remember he had been given any medication. I would just like to say thank you for the care and attention which was provided.

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Response from Leicester Royal Infirmary

Dear Hazeccles, On behalf of the team may I thank you for your kind words. It means a lot to our staff - especially at this time of year when the department can be very busy and working conditions challenging. I will share your comments with the rest of the team and from all of us may we wish you and your neighbor the best for the season and New Year. Pro Mukherjee Consultant in Emergency Medicine Leicester's Hospitals

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