"Overall Satisfied"

About: Southmead Hospital

Anything else?

Went in on Wednesday 4th December 2013 for TURP surgery and was pleasantly surprised at the level of care I had from start to finish. However, I could of had some information on what I needed to do when leaving hospital regarding my recovery. I have read some information on NHS Choices and am seeing my own doctor in the second week. .I do feel someone could have spoken to me about it and given me some guidance. The staff overall were good even though one member of staff did came on duty on my second day with a really bad cold and had to go home by mid morning. Along with this she was looking after and had contact with patients. The ward was clean/tidy and the staff on the whole were caring. One Bank Nurse was a bit lacking in friendliness. However the rest were good.

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Response from Southmead Hospital

Dear Mr Smith - Thank you for taking the time and trouble to post details of your experience. I was pleased to learn of your overall satisfaction but I will forward your comments about the information you needed in respect of your on-going care and treatment. Please accept my apologies for not responding to you before now, the automated alert system is not working, which meant I was unaware your comments had been posted. Kind regards - Steve Sykes Advice and Complaints Team

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