"Falling well-short of Person-centred Care"

About: Ninewells Hospital / General Medicine

(as a relative),

My mum is in ward 22 at Ninewells hospital. We have been visiting over the past 10 days, often in the afternoon. Afternoon visiting we believed, was from 3-5pm, and on every day we've been there in the afternoon people were visiting up to 5pm. Today, at around 4. 20, a member of staff abruptly, and in my opinion, rudely told us that visiting was only from 3 until 4. I had travelled from Edinburgh, coming by Perth to pick up my 79 year old father who does not have his own transport. She told us that it was clearly signed on the way in that visiting was only from 3-4pm. IT isn't. I certainly couldn't see it so how clearly signed could it be?

My mum was told yesterday that she may have cancer! This was my first visit since we were told. I had no more than 20 minutes with her before being told to go. When challenged, the staff member said that they try to be flexible. Just not today obviously! Another visitor in the ward also commented that visiting was usually until 5, genuinely believing this to be the case. We were upset, mum was upset.

Inconsistent, inconsiderate and just not the person-centred care NHSScotland tells us it aims for.

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Responses

Response from NHS Tayside

Thank you. Following your posting we contacted the appropriate Clinical Services Manager to ensure we could address your concerns immediately.

We hope this personal discussion was useful for you and your family.

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