"Communication"

About: Royal Preston Hospital

Anything else?

My experience in attending the ENT department, the attention I received from the doctor and all his staff was excellent. The only criticism I could make is that the letter asking me to attend at Chorley Hospital on 18th November for pre-op check and surgery on 21st - sent out on 6th - only arrived on 22nd!! Fortunately I was aware surgery was planned for after 15th because of holidays planned and had phoned to find out dates.

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Responses

Response from Royal Preston Hospital

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services. We apologise that you received your letter late and will try to ensure this doesn't happen again in the future.

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