"Patient needed proctecting from staff!"

About: Macclesfield District General Hospital

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Today my husband visited out patients and was seen by a doctor who was obviously sick with a cold/flu. The appointment was pre-arranged. Warning notices were clearly exhibited on doors to inform of winter vomitting virus, etc. I asked the doctor to wear a mask before examining my husband but no masks were available in the department. HCA eventually found a surgical mask from another area of the hospital. The doctor didn't know which way round to wear it and refused my help when I offered to assist her! I later Informed a staff nurse in the department to make sure a box of disposable masks were provided for use by the doctor. Considering patients are usually vulnerable when they visit hospial and should be treated with the utmost care and consideration, has it now reached the stage when they have to start wearing their own masks to protect themselves against infection carried by staff? Complacency at it's very best! I can't believe it could be allowed to happen in UK! Disgraceful.

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Response from Macclesfield District General Hospital

Thank you for taking the time to post your comments on the NHS Website Choices. I am sorry to read the comments you have made regarding your husband’s last visit to the Out Patient department at Macclesfield Hospital. If you would like to discuss this matter further please contact The Customer Care Team on 01626 661449 or e-mail on ecn-tr.CustomerCareSevise@nhs.net who will be more than happy to assist you. Thank you

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