"DVT OUT Patient (95) became in patient no hoist..."

About: Leicester Royal Infirmary

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My 95 year old Mother has Dementia and walking difficulties and lives in Woodheyes Private Residential Care Home. Her at Forest House Medical Centre believed she had a DVT in her leg and made an Out Patient appointment for 3.30 Thursday 12 Dec. for an Ultrasound diagnosis. AT 4.15, the Technician came to take my mother in. As she was in a wheelchair due to inability to walk or stand unaided, I was asked if my mother could transfer to her couch. I said no. She needs two carers or a hoist to assist her. I was told that as my mother was incapable of transfer it was not possible to do the Ultrasound in the DVT Clinic and I was to take her to A&E. Needless to say A&E were furious as it was gross misuse of their department. I totally agreed. After seeing a Dr in A&E she was eventually transferred to Ward 33 about 6.30!! As my mother had had no food or drink since 1.pm. the nurses got her a Tuna sandwich and a banana. As Mum hates Tuna, she just had the banana. The Nurses promised to try and swap the Tuna for something else with another Ward... that never happened. She was ordered by the Dr in charge to have an Ultrasound Scan asap. By Saturday night after being transferred to Ward 34 she still had not had a Scan.. But she was already on Blood Clot Busting injections which may have helped. Today,16th December 2013 at 12 noon, I have learnt that she is to be discharged back to the Residential Care Home which she is paying £2.660.00 per month for privately. My complaint is that she was forced to use the NHS facilities for four days when it was not appropriate, just for the lack of a hoist in the DVT Clinic for the disabled patient. I would like to say I have no complaint with the treatment my mother received whilst she was in the LRI. Just the total waste of resources of her having to be an inpatient for the sake of a hoist for disabled patients in an Out Patient Clinic. Little wonder then the NHS is failing when things like this are happening.

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Responses

Response from Leicester Royal Infirmary

Dear Reviewer Thank you for your feedback concerning Leicester's Hospitals. We are very sorry to hear of your experience. The decision to transfer your mother to our A&E department appears to have been inappropriate. Staff should have contacted our Manual Handling team who would have been able to provide assistance. This has been fed back to the team, with measures being taken to ensure that staff are fully aware of the services provided by our Manual Handling team and how to contact them. It is also unacceptable that your mother did not receive a greater choice of food. If you would like us to take this or any other feedback forward, please contact communications@uhl-tr.nhs.uk, with the name of the patient, their date of birth and address. Yours sincerely, Communications Team Leicester's Hospitals

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